English-German-Dutch speaking Customer Service Representative (m/f/d)

Your benefits at Unite

Flexible working hours

Continuous learning

30+ vacation days

Remote working

As a English-German-Dutch speaking Customer Service Representative (m/f/d) you are part of our international customer service team. As the first point of contact, you will support our Dutch and English customers with questions about ordering on our platform.

Your role

Cultivate customer relationships: You are the first point of contact when it comes to questions about the orders and work empathically with our international customers to find the right solution
Act in a connected way: As a valuable link between customers and suppliers, you ensure the smooth processing of orders from item search to returns
Breaking new grounds: You take customer inquiries about orders and are also a competent intermediary for cross-thematic issues. Through your individual support, you provide our customers with the best possible shopping experience
Design processes: You actively shape the processes in your team and therefore have a direct influence on customer satisfaction

Your qualifications

Languages: You are fluent in Dutch and English. You are also confident in daily communication in German
Know-how: Ideally, you have commercial training and initial experience in customer service or a similar customer-oriented role
Personality: You are a strong communicator and have a good feel for customer needs. You find it easy to respond to customers individually
Act digitally: You have a sound knowledge of MS Office and the motivation to familiarize yourself with new IT systems
Team spirit: Your friendly and empathetic manner makes you feel comfortable as part of our team and your reliable way of working ensures stability

Interested? Then apply directly.

Apply now

What you can expect from us

We offer a flexible work location: You can work in one of our modern Unite offices or remotely – or even do a mix of both
We think long-term: That’s why we are great believers in offering creative freedom – you’ll also get access to our Academy training to grow your career
We offer workations for new possibilities: You can work abroad for up to 2 months, which is a great way to extend your time away or visit your family and friends in other countries
We think sustainably: We support your health and pension and offer comprehensive benefits – that includes a bike or public transport ticket to make your commute much easier
We operate at eye level: Join our fair corporate culture and work with helpful colleagues and experienced management
We care about work-life balance: We offer flexible working hours and 30+ holidays so you can strike a good balance between your work and personal life

We are Unite.

We connect the economy for sustainable business. Our trusted e-procurement platform, with its integrated Mercateo Marketplace and Procurement Portal, enables effortless sourcing and purchasing for B2B and public sector organisations. Bringing buyers and suppliers together for mutual benefit, we've established a solid foundation of fair competition and trustworthy partnerships. Our platform’s scalable infrastructure supports connections, business stability and a robust supply chain. We revolutionise e-commerce for B2B and the public sector by adding and sharing value for markets and communities.

Would you like to become a part of Unite?
We founded our company in 2000 and our headquarters is located in Leipzig, Germany. We operate in 12 European countries, with over 700 employees working both in-office and remotely. In 2023, we achieved revenue of €440.8 million.