Customer Service Representative

Your benefits at Unite

Flexible working hours

Continuous learning

30+ vacation days

Remote working

Join our international customer service team as a Customer Service Representative, where you’ll serve as the first point of contact for our English-speaking customers. You'll play a key role in delivering exceptional support by addressing inquiries related to orders, account issues, and general service needs.

Your role

Customer communication & relationship building: You'll engage with customers in a professional, structured, and empathetic manner. You'll also communicate clearly across various stakeholders, handling sensitive situations with patience and care.
Problem solving & issue resolution: You'll take ownership of customer problems, drive resolution and work collaboratively with internal teams to ensure customer issues are resolved efficiently.
Process & SLA adherence: You'll work within structured workflows and adhere to SLAs to ensure high-quality service delivery. You'll also maintain consistency across service tickets and communications.
Bridge between customers and suppliers: You'll act as a trusted intermediary between customers and our supplier network, translating customer needs into clear supplier requests and ensuring timely, value-aligned responses.
Self-directed learning & initiative: You'd demonstrate a growth mindset by actively learning our platform, marketplace mechanics, and customer workflows. You'd also leverage self-help resources to support learning.

Your qualifications

Communication skills: You've strong verbal communication skills with the ability to adapt tone and messaging to a professional, structured environment.
Languages: You're fluent in English and have at least an A2 level in German, enabling you to handle daily communication with confidence.
Problem-solving skills: You've got a demonstrated ability to solve problems and work through ambiguity, and proven empathy and patience when managing customer-facing situations.
Ownership mindset: You can follow through on tasks and deliver outcomes. You have a highly willing and enthusiastic attitude toward joining and contributing to a fast-paced team.
Customer service experience: You've prior experience in any customer-facing or operational role (public sector exposure is a plus).
Exposure to procurement processes and workflows: You've an understanding of procurement, commercial operations, or public sector procurement workflows. Experience in marketplace environments and familiarity with B2B or B2G business models is a strong advantage.

Interested? Then apply directly.

Apply now

What you can expect from us

We offer a flexible work location: You can work in our modern Unite office in Cardiff or choose a hybrid set-up.
We think long-term: That’s why we are great believers in offering creative freedom – you’ll also get access to our Academy training to grow your career.
We offer workations: You can work abroad for up to 2 months, which is a great way to extend your time away or visit your family and friends in other countries.
Your health matters to us: We offer comprehensive private health insurance through Bupa, giving you access to quality care, peace of mind, and support when you need it most.
We operate at eye level: Join our fair corporate culture and work with helpful colleagues and experienced management.
We care about work-life balance: We offer flexible working hours and 30+ holidays so you can strike a good balance between your work and personal life.

We are Unite.

We connect the economy for sustainable business. Our trusted e-procurement platform with its integrated marketplace enables effortless sourcing and purchasing for B2B and public sector organisations.
Bringing buyers and suppliers together for mutual benefit, we’ve established a solid foundation of fair competition and trustworthy partnerships. Our platform’s scalable infrastructure supports connections, business stability and a robust supply chain.
We revolutionise procurement for B2B and the public sector by adding and sharing value for markets and communities. In 2022, we became the first platform business accredited with the Fair Tax Mark, representing the global standard for responsible tax conduct.

Would you like to become a part of Unite?
Our company was founded as Mercateo in 2000, and the headquarters is located in Leipzig, Germany. We operate in 12 European countries, with over 700 employees working both in-office and remotely. In 2024, we achieved revenue of €448.7 million. For more information, visit unite.eu.