Customer Success Manager (gn)

Your benefits at Unite

Flexible working hours

Continuous learning

30+ vacation days

Remote working

Are you passionate about building strong client relationships and driving business growth? Join our Hungarian team as a Customer Success Manager and play a pivotal role in transforming client experiences and unlocking new revenue opportunities. Here, you’ll champion customer excellence, guide users to maximise the value of our platform, and drive strategic account development. If you thrive on collaboration, data-driven impact, and empowering customers to become true brand ambassadors, we’d love to meet you! Step into a role where your insights, initiative, and empathy will shape our success and yours.

Your role

Drive meaningful growth: You’ll identify upsell opportunities and boost account expansion by leveraging customer insights and spending trends.
Champion customer engagement: You’ll guide, coach, and onboard users, ensuring they unlock the full potential of our platform.
Deliver exceptional service: You’ll resolve challenges promptly, collaborate with internal teams, and ensure customers always feel valued.
Inspire advocacy: You’ll turn satisfied clients into enthusiastic ambassadors, promoting their stories through testimonials and events.
Lead with data-driven action: You’ll monitor KPIs, analyse account health, and use your findings to enhance customer satisfaction and retention.

Your qualifications

Relentless ambition fuels you: You bring a growth mindset and a drive to exceed both personal and company goals.
You think strategically: You offer big-picture insights and execute plans with discipline and reliability.
You excel at building trust: You develop authentic relationships, act as a consultant, and tailor your advice to each client’s needs.
Project management is your superpower: You juggle multiple priorities, initiatives, and accounts with ease.
You innovate for impact: You challenge the status quo and champion process improvements that elevate customer success.

Interested? Then apply directly.

Apply now

What you can expect from us

We offer a flexible work location: You can work in our modern Unite office in Budapest or choose a hybrid set-up.
We think long-term: That’s why we are great believers in offering creative freedom – you’ll also get access to our Academy training to grow your career.
We offer workations for new possibilities: You can work abroad for up to 2 months, which is a great way to extend your time away or visit your family and friends in other countries.
We operate at eye level: Join our fair corporate culture and work with helpful colleagues and experienced management.
We care about work-life balance: We offer flexible working hours and 30+ holidays so you can strike a good balance between your work and personal life.

We are Unite.

We connect the economy for sustainable business. Our trusted e-procurement platform with its integrated marketplace enables effortless sourcing and purchasing for B2B and public sector organisations.
Bringing buyers and suppliers together for mutual benefit, we’ve established a solid foundation of fair competition and trustworthy partnerships. Our platform’s scalable infrastructure supports connections, business stability and a robust supply chain.
We revolutionise procurement for B2B and the public sector by adding and sharing value for markets and communities. In 2022, we became the first platform business accredited with the Fair Tax Mark, representing the global standard for responsible tax conduct.

Would you like to become a part of Unite?
Our company was founded as Mercateo in 2000 and the headquarters is located in Leipzig, Germany. We operate in 12 European countries, with over 700 employees working both in-office and remotely. In 2024, we achieved revenue of €448.7 million. For more information, visit unite.eu.