Customer Service Agent - Dutch/German (gn) |

As a Customer Service Agent – Dutch/German (gn), you will support our customers and ensure a seamless service experience. You will act as the main point of contact for all enquiries and thus play a key role in ensuring our customers’ satisfaction and loyalty.

We are Unite.

We connect the economy for sustainable business. Our trusted e-procurement platform with its integrated marketplace enables effortless sourcing and purchasing for B2B and public sector organisations.

Bringing buyers and suppliers together for mutual benefit, we’ve established a solid foundation of fair competition and trustworthy partnerships. Our platform’s scalable infrastructure supports connections, business stability and a robust supply chain.

We revolutionise procurement for B2B and the public sector by adding and sharing value for markets and communities. In 2022, we became the first platform business accredited with the Fair Tax Mark, representing the global standard for responsible tax conduct.

Would you like to become a part of Unite?
Our company was founded as Mercateo in 2000 and the headquarters is located in Leipzig, Germany. We operate in 12 European countries, with over 700 employees working both in-office and remotely. In 2024, we achieved revenue of €448.7 million. For more information, visit unite.eu.

Your role

Building customer relationships: You are the first point of contact for all customer queries and work with our customers to find the right solution in an empathetic and personalised manner
Working collaboratively: Through close communication with our suppliers, you ensure that orders are processed smoothly – including cancellations, scheduling and compliance with all obligations
Breaking new ground: You handle customer enquiries regarding orders, provide support with cross-functional issues and thus ensure the best possible shopping experience
Shaping processes: You play an active role in the further development of our team processes and contribute directly to improving efficiency and customer satisfaction

Your qualifications

Language: You speak Dutch and German fluently. You are also confident in communicating in English on a daily basis
Experience: You have already gained experience in customer service or customer success
Digital skills: You are proficient in MS Office and feel comfortable using digital tools and web-based systems
Personality: You are a strong communicator, team-oriented and come across as friendly and persuasive. You can empathise with customers and find tailored solutions even for complex issues
Holistic thinking: You quickly grasp how processes interrelate, work seamlessly with multiple systems simultaneously and respond confidently to different situations

Apply now

What you can expect from us

Our office in Leipzig is a place where you’ll feel right at home: our office furniture is modern and ergonomic, there are excellent public transport links, and the in-house canteen provides you with freshly prepared meals every day – with a contribution from us included. Hybrid working is available.
We think long-term: That’s why we are great believers in offering creative freedom – you’ll also get access to our Academy training to grow your career
We offer workations for new possibilities: You can work abroad for up to 2 months, which is a great way to extend your time away or visit your family and friends in other countries
We think sustainably: We support your health and pension and offer comprehensive benefits – that includes a bike or public transport ticket to make your commute much easier
We operate at eye level: Join our fair corporate culture and work with helpful colleagues and experienced management
We care about work-life balance: We offer flexible working hours and 30+ holidays so you can strike a good balance between your work and personal life

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