Customer Service Agent - Dutch/German (gn)

As a Customer Service Agent – Dutch/German (gn), you will support our customers and ensure a seamless service experience. You will act as the main point of contact for all enquiries and thus play a key role in ensuring our customers’ satisfaction and loyalty.

We are Unite.

Are you ready to reinvent procurement? At Unite, we’ve spent over 25 years successfully working to make procurement in companies and public organisations better – digital, impactful and sustainable, powered by technology with principles. Our procurement solution, “made in Europe”, creates transparency, fairness and genuine data sovereignty. It is continuously developed by over 700 international employees who think boldly, take responsibility and celebrate diversity. If you truly want to make a difference, come on board and help us shape the future of procurement.

Your role

Building customer relationships: You are the first point of contact for all customer queries and work with our customers to find the right solution in an empathetic and personalised manner
Working collaboratively: Through close communication with our suppliers, you ensure that orders are processed smoothly – including cancellations, scheduling and compliance with all obligations
Breaking new ground: You handle customer enquiries regarding orders, provide support with cross-functional issues and thus ensure the best possible shopping experience
Shaping processes: You play an active role in the further development of our team processes and contribute directly to improving efficiency and customer satisfaction

Your qualifications

Language: You speak Dutch and German fluently. You are also confident in communicating in English on a daily basis
Experience: You have already gained experience in customer service or customer success
Digital skills: You are proficient in MS Office and feel comfortable using digital tools and web-based systems
Personality: You are a strong communicator, team-oriented and come across as friendly and persuasive. You can empathise with customers and find tailored solutions even for complex issues
Holistic thinking: You quickly grasp how processes interrelate, work seamlessly with multiple systems simultaneously and respond confidently to different situations

Apply now

What you can expect from us

Your woekplace is as flexible as you are: you can work in one of our modern Unite offices, in a hybrid arrangement or remotely
We think long-term: That’s why we are great believers in offering creative freedom – you’ll also get access to our Academy training to grow your career
We offer workations for new possibilities: You can work abroad for up to 2 months, which is a great way to extend your time away or visit your family and friends in other countries
We think sustainably: We support your health and pension and offer comprehensive benefits – that includes a bike or public transport ticket to make your commute much easier
We operate at eye level: Join our fair corporate culture and work with helpful colleagues and experienced management
We care about work-life balance: We offer flexible working hours and 30+ holidays so you can strike a good balance between your work and personal life

1 / 12

Share your value with Unite