Service & Support

Mercateo Unite is a networking platform and as such it supports the direct digital networking of the participating companies and provides lean, uniform processes for handling individual business relationships. You can handle your existing relationships with partners, seller or buyers on Mercateo Unite, invite new partners and find a variety of new options on Mercateo Unite. You can negotiate directly with providers for individual prices and conditions.

You can select suitable sellers in our app store and connect with just a few clicks.

Yes, you are able to use e.g. the Mercateo Shop and its product assortment from day one.

The Customer concludes with the respective Provider a purchase/service agreement for individual orders of goods/services which is concluded through an express declaration of acceptance by the seller to the customer or, if no such declaration has been made, when the goods are shipped or the service due is rendered to the customer.

The service contract between Unite and the users (both providers and customers) shall be governed by German law.

The law to govern the relationship between the provider and customer shall be determined by the individual agreements (purchase/service contract) concluded between them and, where applicable, the general principles of private international law. If the provider and the customer are located within the same jurisdiction, the law within this jurisdiction shall be applicable to the respective purchase/service contract even if not contractually stipulated.

You can invite suppliers to join Unite. To find out which steps are necessary, click here: