Service & Support

Product searches take place within a search toolbar provided by your respective ERP or e-procurement system provider interface. For further information, please get in contact with the support team of your system provider.

You will be able to find search results coming from Mercateo Unite within your respective ERP or e-procurement system interface; in addition to your in-house catalogue search results. For further information, please get in contact with the support team of your system provider.

Unite is sending the exact product information as provided from the ultimate seller of the product. This information includes for example net price and article number.

Yes, Unite will provide for each product a result from every seller carrying that specific product, assuming that the product has matching data recorded in the seller catalogue.

We utilize search criteria for keywords, name of manufacturer and product categories and return those search results back to your ERP or e-procurement system provider.

The filters available depend on the filter functionalities offered by your ERP or e-procurement system provider. For further information, please get in contact with the support team of your ERP or e-procurement system provider.

Available ranking functionalities depend on the offerings of your ERP or e-procurement system provider. For further information, please get in contact with the support team of your ERP or e-procurement system provider.

Available ranking functionalities depend on the offerings of your ERP or e-procurement system provider. For further information, please get in contact with the support team of your ERP or e-procurement system provider.

Unite provides the information for shipping costs for each article. Whether they are displayed within your ERP or e-procurement system, depends on the offerings of your system provider.

In general Mercateo Unite supports all versions of UNSPSC. Which version of UNSPSC is provided however, depends on the BusinessShop and the respective seller. Additionally, available product search criteria are depending on the functionalities offered by your ERP or e-procurement system provider. For further information, please get in contact with the support team of your ERP or e-procurement system provider.

In general Unite supports all versions of eCl@ss. Which version of eCl@ss is provided however, depends on the BusinessShop and the respective seller. Additionally, available product search criteria are depending on the functionalities offered by your ERP or e-procurement system provider. For further information, please get in contact with the support team of your ERP or e-procurement system provider

We use the official UNECE units as our platform standard.

The user administration settings are adjustable only within the ERP or e-procurement system. Therefore, please check with your ERP or e-procurement system provider, whether a selective assortment selection per user can be provided.

The minimum order quantity depends on the seller and the product and may vary from seller to seller.

The minimum order amount depends on the seller and the product and may vary from seller to seller.

Each product description comes from the respective seller. If you need further information, please contact the seller directly. Many products also have an article data sheet or safety data sheet, which offer further technical information. However, please check with your ERP or e-procurement system provider, whether additional information for each product can be provided

Sellers on Unite almost exclusively sell new goods. To a limited extent used IT items are offered. Those are then explicitly marked as such.

This functionality depends on the respective seller. Please get in contact directly with the seller you require a trade sample from.

This functionality depends on the functionalities offered by your ERP or e-procurement system provider. For further information, please get in contact with the support team of your ERP or e-procurement system provider.

Available product recommendations depend on the functionalities offered by your ERP or e-procurement system provider.For further information, please get in contact with the support team of your ERP or e-procurement system provider.