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    Service & Support

    For purchasers using their own eprocurement-system

    Can I see the estimated delivery time for each product?

    Mercateo Unite displays estimated delivery time on a product basis. However, it depends whether the seller provides this information and whether the ERP or e-procurement system provider also displays this information.

    Will I be able to change or cancel an order?

    If you like to change or cancel an order, please get in direct contact with the seller of the goods. In general, the order submission to the seller is a binding offer and does not provide for any order changes or cancellations.

    Who is liable for defects of the goods/services purchased through Unite?

    Claims under the warranty for defect must be asserted against the provider with whom the customer placed the respective order.

    Foto | Einkäuferteam

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