Writer – Customer Engagement & Support (gn)

Your benefits at Unite

Flexible working hours

Continuous learning

30+ vacation days

Remote working

We are looking for an experienced writer in the B2B/B2G procurement space who will support our customers after the sale with high-quality, user-focused content. Your work ensures that different user groups can navigate and use our platform effectively.

As a member of our Customer Engagement & Retention team, you will collaborate closely with Product Marketing/GTM, Onboarding, Operations, and Localisation teams. Your writing will directly contribute to a seamless onboarding experience, strong platform adoption, and sustained customer engagement – while helping shape our customer communication and education strategy.

Your role

Inspire customers: Plan, write and maintain targeted content across the entire customer lifecycle – from onboarding through migrations to retention and platform adoption and Product release comms
implement concepts: Produce a variety of content for multiple customer and user groups: emails, user guides, support articles, how-to screencast scripts, FAQs, and in-platform messaging in English and best in German
Shape digitalisation: Develop and refine AI-supported writing assistants / content workflows with a focus on efficiency and increased content quality
Live the network: Collaborate closely with stakeholders to review and align content operationally
Monitoring: Use the platform itself as well as customer feedback, data and usability insights to continuously improve support content
Create clarity: Apply and maintain our brand’s tone of voice consistently across all channels and contribute to establishing and maintaining internal writing and terminology standards

Your qualifications

Strong background: Several years of in-company experience creating customer-facing communication, support and onboarding content for software or platform products
Further Skills: Experience with a variety of content formats – from short emails to tutorials and technical documentation
Think holistically: The ability to translate complex technical content into clear, user-oriented communication
Motivation: Independent, structured and organised working style – able to manage multiple projects in parallel
Working digitally: Experience with content management systems, email tools (e.g. HubSpot), and creating in-platform messaging (e.g. Intercom) or support portals
Languages: Excellent written and spoken English, and fluency in German is a strong plus

Interested? Then apply directly.

Apply now

What you can expect from us

We offer a flexible work location: You can work in one of our modern Unite offices or remotely – or even do a mix of both
We think long-term: That’s why we are great believers in offering creative freedom – you’ll also get access to our Academy training to grow your career
We offer workations for new possibilities: You can work abroad for up to 2 months, which is a great way to extend your time away or visit your family and friends in other countries
We think sustainably: We support your health and pension and offer comprehensive benefits – that includes a bike or public transport ticket to make your commute much easier
We operate at eye level: Join our fair corporate culture and work with helpful colleagues and experienced management
We care about work-life balance: We offer flexible working hours and 30+ holidays so you can strike a good balance between your work and personal life

We are Unite.

We connect the economy for sustainable business. Our trusted e-procurement platform with its integrated marketplace enables effortless sourcing and purchasing for B2B and public sector organisations.

Bringing buyers and suppliers together for mutual benefit, we’ve established a solid foundation of fair competition and trustworthy partnerships. Our platform’s scalable infrastructure supports connections, business stability and a robust supply chain.

We revolutionise procurement for B2B and the public sector by adding and sharing value for markets and communities. In 2022, we became the first platform business accredited with the Fair Tax Mark, representing the global standard for responsible tax conduct.

Would you like to become a part of Unite?
Our company was founded as Mercateo in 2000 and the headquarters is located in Leipzig, Germany. We operate in 12 European countries, with over 700 employees working both in-office and remotely. In 2024, we achieved revenue of €448.7 million. For more information, visit unite.eu.

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Contact us

Elisabeth Strobach
HR Business Partner | Human Resources
Grimmaischer Steinweg 8
04103 Leipzig
Germany

elisabeth.strobach@unite.eu
+49 341 355 862 07