French-German Speaking Customer Service Representative (gn)

Your benefits at Unite

Flexible working hours

Continuous learning

30+ vacation days

Remote working

As a French-German Speaking Customer Service Representative (gn), you will be part of our international customer service team. As the first point of contact, you will assist our French-speaking customers with any inquiries regarding their orders on our platform.

Your role

Maintain customer relationships: You are the first point of contact for customer inquiries about orders and work empathetically with our international customers to find the best solution
Service orientation: As a valuable link between customers and suppliers, you ensure smooth order processing - from product searches to returns
Explore new approaches: You handle customer inquiries regarding orders and serve as a competent intermediary for cross-topic concerns. Through your individual support, you create the best possible shopping experience for our customers
Shape processes: You actively contribute to optimizing processes within your team, directly influencing customer satisfaction

Your qualifications

Languages: You are fluent in French and German. You are also confident in daily communication in English
Know-how: Ideally, you have a commercial education and initial experience in customer service or a similar customer-oriented role
Personality: You are an excellent communicator with a keen sense of customer needs. You easily adapt to individual customer concerns
Digital skills: You have solid knowledge of MS Office and are motivated to familiarize yourself with new IT systems
Team spirit: Your friendly and empathetic nature makes you feel comfortable as part of our team and your reliable way of working ensures stability

Interested? Then apply directly.

Apply now

What you can expect from us

Embrace our Unite Culture: We celebrate individuality and foster an open, collaborative environment, where you can truly be yourself and thrive
We offer a flexible work location: You can work in one of our modern Unite offices or remotely – or even do a mix of both
We think long-term: That’s why we are great believers in offering creative freedom – you’ll also get access to our Academy training to grow your career
We offer workations for new possibilities: You can work abroad for up to 2 months, which is a great way to extend your time away or visit your family and friends in other countries
We operate at eye level: Join our fair corporate culture and work with helpful colleagues and experienced management
We care about work-life balance: We offer flexible working hours and 30+ holidays so you can strike a good balance between your work and personal life

We are Unite.

We connect the economy for sustainable business. Our trusted e-procurement platform with its integrated marketplace enables effortless sourcing and purchasing for B2B and public sector organisations.

Bringing buyers and suppliers together for mutual benefit, we’ve established a solid foundation of fair competition and trustworthy partnerships. Our platform’s scalable infrastructure supports connections, business stability and a robust supply chain.

We revolutionise e-commerce for B2B and the public sector by adding and sharing value for markets and communities. In 2022, we became the first platform business accredited with the Fair Tax Mark, representing the global standard for responsible tax conduct.

Would you like to become a part of Unite?
Our company was founded as Mercateo in 2000 and the headquarters is located in Leipzig, Germany. We operate in 12 European countries, with over 700 employees working both in-office and remotely. In 2023, we achieved revenue of €440.8 million.
For more information, visit unite.eu.