Adding items to basket
You can add items directly from the search result list to your basket. Just click on the shopping basket icon next to the required item. On the product detail page, just click on the basket icon on the right next to the desired product.
Adding items to basket – failed
If you are unable to add items to your shopping basket, the reason might be your cookie settings. Please check your settings. If you require any assistance, please contact our customer service.
Do you see a logo “STOP”? These products cannot be ordered at this time. They may only be ordered by an authorised purchaser and / or upon request to your purchasing department. Use on the product detail page the button ‘Recommend item’ to send the link of the product to the appropriate person in your organisation.
Shipping costs
Mercateo uses several specialised warehouses to deliver a wide product range. Each warehouse has individual delivery conditions. These conditions are shown on the product detail page by clicking on “Select conditions yourself” and also in your basket.
Conditions overview
Mercateo uses several specialised magazines to deliver a wide product range. If you have more than one item in your shopping basket, Mercateo calculates automatically the best combination of price, delivery time and number of packages. For example, the item that you originally selected is also available in another warehouse, making the total price more favourable and delivery time shorter, but increases the number of partial deliveries. This is Mercateo BestBasket, the basket optimisation. The results of the optimisation are displayed in the box on the right hand side.
It is also possible to choose the option “Without optimisation”. This option is based on your original selection. That means you may choose items from a specific warehouse or items with a shorter delivery period.
Share basket with other users
You can click on the grey button “Recommend shopping basket” on the summary page of your basket. Enter the email address and optionally write a personal message and click “Send”. The recipient receives an email with a link and can add the items to his basket with one click.