This service description defines the contractual framework and the specific services of the Single Creditor Solution offered by Unite, specifically by the Unite local entity as listed here. It forms, together with the General Terms and Conditions of Unite, the contractual basis for use by the buyer.
The Single Creditor Solution is Unite’s comprehensive transaction service that covers all stages of the procurement process, from purchase requisition, order fulfilment and payment to customer service from a single service provider.
1. Services from Unite
1.1 Order placement: The buyer instructs Unite to assess the possibility of procuring goods and services from suppliers based on specified criteria. Buyers decide on the items and the suppliers from which Unite purchases on their behalf. Individual pricing conditions between buyers and the respective suppliers are taken into account.
1.2 Invoicing: Invoices are issued in the national currency by Unite as your service provider (creditor). They detail all ordered items with the service fee included.
1.3 Customer Service: Unite is the single point of contact for all queries regarding item details, ordering, complaints, invoicing and payment. Customer service is available within the usual business hours in the buyer’s national language via email and phone.
2. Contractual basis
2.1 The use of the Single Creditor Solution requires the acceptance of Unite's General Terms and Conditions and this service description.
2.2 The purchase contract for the ordered items is made directly with Unite.
3. Fee
For the Single Creditor Solution, Unite charges a fee of 6% on the net purchase price and shipping costs of the ordered items. This fee is included in the item price and can be disclosed in reports upon request.
4. Duration and termination
The service agreement described here applies indefinitely and becomes effective with the activation of Single Creditor BusinessShops. With the deactivation of Single Creditor BusinessShops, the Single Creditor Solution is terminated accordingly. Shopping baskets that already exist and resulting orders will still be processed using the Single Creditor Solution after termination.